We are open Monday to Friday from 8:30am to 5pm. We are not open on weekends or bank holidays.
Online
You should find everything you need on our website, but if you can't, many of our pages have links to online forms or team email addresses that you can use:
- bins and recycling - for enquiries about rubbish collections including bulky waste, recycling and local recycling sites
- council tax - for enquiries about council tax
- planning and building control - for enquiries about planning applications, planning policy and building control
- roads, parking and transport - for enquiries about parking, roads and transport, including roadworks, street lights, potholes and traffic lights
- street cleaning - for enquiries about fly tipping, dog fouling, litter and graffiti
Web chat
Our web chat service is here to help you use our website and find the information you’re looking for. It’s completely free to use and means that you don’t have to pick up the phone.
We’re online Monday to Friday from 8:30am to 5pm (excluding bank holidays). When the service is available you can access it using a blue button at the bottom of the page.
Web chat isn’t available for every service that we offer, but it can be found on a selection of the pages within the following areas:
Telephone
Contact Customer Services on 01344 352000.
In an out of hours emergency, you should call the Customer Services number and select the appropriate option from the list.
If you have a query relating to our leisure facilities, contact:
- Bracknell Leisure Centre - 01344 454203
- The Look Out Discovery Centre - 01344 354400
- Downshire Golf Complex - 01344 302030
- Coral Reef Waterworld - 01344 862525
Voicemail messages
All voicemails from the council are sent from 01344 354321. If you receive a voicemail from this number it is a genuine call.
The voicemail says "This is a recorded message. You have been called by someone from Bracknell Forest Council, who should have left you a message. Please end this call and check for a voicemail message or contact your caseworker."
In person
Our Customer Services reception is at Time Square.
In writing
Our main postal address is:
Time Square
Market Street
Bracknell
Berkshire
RG12 1JD
Press office
You can contact our press office by:
- email: communications.marketing@bracknell-forest.gov.uk
- phone: 01344 352323
Give us feedback
If you would like to give us some feedback please contact us. We welcome all feedback so that we can identify how we are doing and where we can improve our services.
You can give us feedback by:
- email: customer.services@bracknell-forest.gov.uk
- phone: 01344 352000
To make a complaint, use our complaints processes.
To learn more about giving your feedback and how we can work together, read our relationship with you.
Concern about a child or adult
If you are concerned that a child is at risk or you are worried about a vulnerable adult, visit our keeping adults and children safe pages.
Request a reasonable adjustment
If you have a disability or long term condition and need a reasonable adjustment to communicate with us, contact us by:
- email: customer.services@bracknell-forest.gov.uk
- phone: 01344 352000
Privacy notice
Visit our privacy notices to find out how we use information about you and how we protect your privacy.